What should you do when you meet with a road accident?
Road Accident Own Damage Claim (Comprehensive)
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Be calm, polite, and courteous. DO NOT admit liability or offer any settlement or payment.
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Call your insurer for towing assistance if your vehicle is badly damaged. DO NOT accept any unauthorized towing assistance.
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Make a police report of the road accident. You are required by law to lodge a police report as soon as practicable, and in any case within 24 hours of a road accident.
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Send your vehicle to an authorized panel repairer. Call your insurer for assistance if required.
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Prepare the following documents for the workshop, and the workshop will guide you through the rest of the steps:
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Police report (original copy)
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Updated vehicle registration card (copy)
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Insured and driver's identity card (copy)
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Insured and driver's driving license (copy)
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Insurance policy/certificate (copy)
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Vehicle business registration (copy) - applicable for company registration vehicle.
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Click here to find your policy, insurer helpline, and workshop listing.
My car just broke down. What should I do?
Breakdown assistance
​Stay calm and call your insurer's helpline. The breakdown assistance team will send help for minor roadside repairs and provide towing services to the nearest workshop if required.
My car just got stolen. Help!
Theft Claim (Comprehensiv, TPF&T)
Make a police report within 24 hours as required by law. Bring a copy of the police report to your insurer's branch to requisition the claim form, or notify us for assistance.
How do I make a claim for my cracked windscreen?
Windscreen Claim (Add on)
Bring your vehicle to the nearest specialist windscreen repairer or authorised windscreen repairer for repair or replacement.